That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

The Machine Learning

Developer designs, builds, ships, and operates applications whose core behavior ismodel-drivenrather than explicitly authored. The Developerbuilds the engine behind ServiceNow's optimization products— the algorithms and pipelines that turn sophisticated scheduling and resource-allocation problems into fast, reliable customer outcomes. The work is evolving — where "AI-driven" once meant applying ML techniques to optimization problems, it now also means using AI agents as part of the build process itself.

This role expects both: someone who can designanefficient algorithm from scratch, and someone who can specify a problem precisely enough to direct an AI agent to implement part of it, then verify the result is correct. The developerowns the correctness, performance, and robustness of what ships, regardless of whether a human or an agent wrote it. This includes API design, data ingestion, multiprocessing, observability, advanced algorithm development, performance benchmarking, and automated testing.

Specify precisely and direct AI coding agents. Contribute to teams AI-harness helping shape the way agents are leveraged. Own quality, safety,



and reliability in production. Manage deployments, monitor service availability, implement alerting and respond to customer issues before they even know they have a problem.

Work closely with customers when the work calls for it. Understanding business requirements and product capabilities to help customers get to value faster and use learnings to influence product roadmap. Partner with product managers, designers, conversation designers, and engineers to define success criteria, align on tradeoffs, and communicate capability and risk clearly. 5+ years of related experience with a bachelor’s degree in computer science, software engineering, or related technical field.

Advanced degrees or certifications (especially in Operations Research) are a bonus. ~ Software engineering fundamentals. Strong command of OOP, data structures, algorithms, system design, concurrency, parallelism, APIs, data modeling, and testing. ~ Comfort working directly with customers under incomplete information and fixed timelines, judgment about when a fast local solution is right and when to hold out for the durable one, and credibility communicating capability, limitation, and risk to non-engineers. ~ AI Native Approach.



Robust critical thinking and a track record of integrating AI into engineering processes, SDLC, workflows, or decision making. ~ Familiarity with Operations Research, Vehicle Routing Problems, Mathematical Optimization, Field Service Management is a plus but not required.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Administration

Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #

📌 Machine Learning Engineer- Cloud Deployment (Remote) (Toronto)
🏢 ServiceNow
📍 Toronto