About Steve Madden

Steve Madden is a global fashion footwear and accessories brand known for bold, trend-driven designs and an entrepreneurial spirit. Our stores are built around delivering an exceptional customer experience while developing strong, passionate teams.

Position Overview The Manager in Training (MIT) is a key leadership development role designed to prepare high-performing individuals for future Store Manager opportunities.

Working closely with the Store Manager and leadership team, the MIT will gain hands-on experience in all areas of store management, including sales performance, customer experience, visual merchandising, operations, inventory management, recruiting, training, and team leadership.

The ideal candidate is an energetic, results-driven leader who can motivate a team, create a robust customer experience, and consistently demonstrate the behaviors and standards expected of a Steve Madden leader.

Key Responsibilities

Leadership & Team Development

- Support the Store Manager in leading and motivating the store team.
- Lead by example and create a positive, inclusive, and high-energy store environment.
- Assist with coaching, feedback, and ongoing development of associates.
- Help identify team strengths and opportunities for development.
- Support onboarding and training of new employees.
- Build strong relationships with associates while maintaining professional leadership standards.
- Step into leadership responsibilities when the Store Manager is unavailable.

Sales & Customer Experience
- Drive sales and consistently work toward achieving and exceeding store goals.
- Analyze sales performance and help identify opportunities to improve results.
- Lead the team in delivering exceptional customer service.
- Demonstrate strong selling behaviors and product knowledge.
- Coach associates on customer engagement,



styling, product recommendations, and closing the sale.
- Help create a customer-focused environment that reflects the Steve Madden brand.

Store Operations
- Assist with opening and closing procedures.
- Support cash handling and loss-prevention procedures.
- Maintain company standards for store organization, cleanliness, and presentation.
- Assist with shipment processing, replenishment, and inventory management.
- Ensure company policies and procedures are consistently followed.
- Support scheduling and staffing needs as directed by the Store Manager.
- Assist with maintaining compliance with health, safety, and company standards.

Visual Merchandising
- Maintain brand and visual merchandising standards throughout the store.
- Assist with floor sets, product placement, signage, and promotional changes.
- Ensure merchandise is presented in an organized and visually appealing manner.
- Partner with the leadership team to maximize product exposure and sales opportunities.

Business & Leadership Development
- Learn and understand key store performance metrics and financial goals.
- Develop the ability to identify trends and create action plans to improve business results.
- Participate in leadership meetings and business discussions.
- Take ownership of assigned projects and follow through to completion.
- Demonstrate readiness to take on increasing levels of responsibility.
- Continuously develop knowledge of Steve Madden policies,



systems, products, and leadership expectations.

Qualifications
- Previous retail leadership or supervisory experience preferred.
- Strong communication and interpersonal skills.
- Proven ability to motivate and develop a team.
- Results-oriented with a strong drive to achieve sales goals.
- Excellent customer service and selling skills.
- Strong organizational and time-management abilities.
- Ability to multitask and work effectively in a fast-paced retail environment.
- Ability to adapt to changing business needs.
- Strong problem-solving and decision-making skills.
- Passion for fashion, footwear, and the Steve Madden brand.
- Flexible availability, including evenings, weekends, and holidays as required.

What We’re Looking For We are looking for someone who is:

A Leader — You naturally take initiative, inspire others, and lead by example.

Results Driven — You are motivated by goals and understand how your actions impact business performance.

People Focused — You enjoy developing others and creating a strong team culture.

Customer Obsessed — You understand that every customer interaction is an opportunity to create loyalty and drive sales.

Adaptable — You can quickly adjust to changing priorities and business needs.

Ready to Grow — You are looking for a long-term career in retail leadership and are excited to develop toward a future Store Manager position.

Career Growth The Manager in Training program is designed to provide hands-on leadership experience and prepare successful candidates for future management opportunities within Steve Madden.

Benefits

- Dental care
- Extended health care
- Paid time off
- Store discount

Experience:
- Retail management: 3 years (required)

Work Location: In person

📌 Manager in Training (Mississauga)
🏢 Dolce Vita ( Steve Madden Corp )
📍 Mississauga