Who we are The work we do matters.

Nova Scotia Pension Services Corporation (NS Pension) is a growing non-profit corporation dedicated to a wide range of investment, pension administration, and compliance services for two of Nova Scotia’s leading pension plans. In total, we manage more than $15 billion in plan assets, serve over 60 employers and more than 80,000 members, retirees, and survivors.

We administer the pension benefits and investment assets of the Public Service Superannuation Plan and the Teachers’ Pension Plan and administer the pension benefits of the Members’ Retiring Allowances and the three former Sydney Steel pension plans.

Our Culture

We take pride in our culture as it defines who we are, and shapes what we aspire to be.

Our Vision To strengthen the retirement future of Nova Scotians.

Our Mission To provide outstanding pension services.

Our Values

Commitment: to provide the highest quality service

Trust: to act with integrity and to make sound decisions

Respect: to show consideration to our members and our colleagues

Expertise: to build and retain a diverse and talented team

Collaboration: to build mutually beneficial relationships

Learn more about us at www.novascotiapension.ca

What we offer

NS Pension offers meaningful, purpose-driven work, a competitive compensation package and the opportunity to integrate work and life in a healthy and balanced way. Our total rewards package includes:

- Competitive compensation package including our own leading defined benefit pension plan
- Comprehensive extended health and dental benefits for you and your family
- Health & wellness programming including our confidential Employee & Family Assistance Program, Telemedicine program and annual Health Spending Account
- Flexible work environment including flexible working hours and work from home days
- Robust professional development policy
- Commitment to diversity and inclusion
- Highly engaged workforce
- Up-to-date office space
- Seasonal events and socials
- Opportunities to give back to the community through fundraising events





Our premises are within the Purdy's Wharf complex which provides amenities such as an on-site daycare and fitness centre. Our office is connected to the downtown pedway system and situated on Halifax's beautiful waterfront providing easy access to ferry and bus transit hubs, banks, restaurants, and shopping.

The prospect

Position Summary:

Overseeing the daily operations of the Internal Services team, you will ensure high-quality support services are provided to our plan members and internally across NS Pension.

In this position, you will report directly to the Chief Pension Officer (CPO) and will be responsible for the implementation of the records management (RM) program for the Pensions division, in partnership with the Manager, Corporate Records. This includes managing high-volume document handling, imaging processes, physical records disposition and retention schedules. As well, you will oversee the provision of reception service for the corporation, ensuring a smooth, professional, and efficient first point of contact for our organisation.

You will collaborate closely with other Pension division managers to foster seamless cooperation between the Internal Services team, Client Services, and Employer Services, ensuring a unified approach to member service excellence. In addition, you will partner with Financial Services to manage invoices and vendor payments, and with Internal Audit and Compliance to address process compliance and audit findings.

What you need to be successful

- A bachelor’s degree in commerce, business administration, or a related field with a concentration in information or records management, plus a minimum of five years’ experience in customer service, ideally within a records, pensions, benefits,



insurance environment, or other related field. An acceptable equivalent combination of training, education and related experience may be considered.
- A minimum of two years’ supervisory experience with demonstrated skills in creating a positive team environment, on-boarding, coaching, managing performance, delegating work and training.
- Strong service orientation with a proven track record of exceeding expectations for internal and external customers.
- Excellent organizational skills and the ability to meet deadlines in a quick-paced environment.
- Strong interpersonal and relationship skills to work collaboratively at all levels across the organization.
- Well-developed communication skills, written and verbal.
- Experience in developing and leading continuous quality improvement initiatives.

Job Status: Permanent Full Time

Closing Date: September 27, 2026

Diversity and inclusion

We are committed to fostering an inclusive and accessible environment where all employees, members and clients feel valued, respected, and a sense of belonging. How you identify is important to us. We encourage you to share your preferred pronouns on your resume. If you are unable or limited in your ability to complete our application, testing or interview process, we can assist you. Please provide the type of accommodation you are requesting in your cover letter or resume.

Perks

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):
- Please confirm whether you are legally entitled to work in Canada. We will not review applications that do not fully meet this criteria.
- Where did you see this job posting advertised or hear about the opportunity?
- If applicable, please confirm that your valid work authorization allows you to legally work in Canada for a minimum of the next 24 months. We will not review applications that do not fully meet this criteria.

Work Location: In person

📌 Manager, Internal Services (Halifax Regional Municipality)
🏢 Nova Scotia Pension Services
📍 Halifax Regional Municipality