Elevate customer experiences at Masco Canada's hybrid office in St. Thomas, ON as a Customer Service Representative. Join a collaborative team focused on delivering innovative solutions and exceptional support to clients.

In this key role, you'll manage orders throughout the entire cycle while ensuring timely and accurate assistance to Masco Canada’s partners. You'll resolve complex inquiries, keeping customer information updated and proactively identifying opportunities for process improvement. Collaboration across internal teams is vital, as is maintaining a customer-first approach throughout. Key Responsibilities:

- Manage customer orders from entry to follow-up
- Resolve complex customer inquiries independently




- Adapt to various customer inquiries and workloads
- Coordinate with internal teams for rapid issue closure
- Maintain accurate records in CRM and order systems

Requirements:

- Minimum three years in customer service or order management
- Preferred bilingual in English and French
- Solid communication skills in a customer-first manner
- Proficient with ERP (SAP, JD Edwards) and CRM (Salesforce)
- Proven problem-solving and adaptability skills

Bring your expertise to Masco Canada and contribute to enhancing customer relations and order accuracy.

📌 Masco Canada Hybrid Customer Service Rep (St. Thomas)
🏢 Masco Canada
📍 St. Thomas