Drive exceptional member experiences with MEC as a full-time Member Experience Manager in Moncton, NB. Focus on service quality, team leadership, and community engagement to enhance member satisfaction. As the Member Experience Manager, you will lead customer service initiatives across the store.

Your role includes coaching teams, resolving member issues, and ensuring service standards are met at the Cash and Member Service Desk. Collaboration with senior management will be essential for creating an inclusive store culture and achieving business objectives. Key Responsibilities:

- Direct daily execution of member service strategies
- Coach teams based on real-time observations
- Ensure exceptional service at the Cash and Member Service Desk
- Resolve member issues promptly, escalating as necessary
- Design and implement community outreach events Requirements:
- 1-3 years of leadership experience in retail
- Robust coaching and floor leadership capabilities
- Ability to interpret sales metrics effectively
- Excellent communication skills for fast-paced resolutions
- Passion for outdoor activities and community connection Elevate member experiences and champion service excellence with MEC in Moncton.

📌 Member Experience Manager at MEC (Moncton)
🏢 MEC
📍 Moncton