Elevate client experiences as a Client Operations Program Manager at OpenText. This on-site role focuses on managing client feedback and data analytics, optimizing programs for measurable outcomes. Be part of OpenText’s GTS Operations team, where you will enhance client feedback management and improve user experiences.

Your expertise in platforms like Forsta will be critical in translating feedback into actionable insights. This role merges hands-on administration with strategic CX analytics to drive improvements across client journeys. Key Responsibilities:

- Manage feedback management systems and survey processes
- Design CX dashboards and actionable insights for stakeholders
- Partner with teams to establish measurement strategies and KPIs




- Analyze and identify trends from client feedback data
- Translate complex data into clear narratives and reports Requirements:
- Bachelor's degree or equivalent experience in analytics
- Administrative knowledge of Forsta or similar platforms
- Solid grasp of CX best practices and survey design
- Solid analytical skills for interpreting data and insights
- Experience in collaborating with various stakeholders Bring your expertise in analytics and client focus to amplify OpenText's impact on digital transformation.

📌 OpenText Client Operations Manager Role (London)
🏢 opentext
📍 London