FSJACL is seeking an experienced, cooperative, and results-oriented leader to serve as Director of Operations. Reporting directly to the Chief Executive Officer, the Director of Operations is responsible for the overall operational leadership of the organization. This role oversees finance, human resources, administration, housing operations, quality improvement, risk management, and service integration while ensuring organizational priorities are translated into measurable outcomes.

As the organization's operational integrator, the Director of Operations provides leadership, accountability, and coordination across departments. The Director of Operations plays a key leadership role in building organizational capacity, supporting leaders, improving systems, managing risk, and ensuring the organization consistently delivers high-quality services to individuals, families, and our community. FSJACL is a dynamic and growing nonprofit organization serving northeastern British Columbia.

The organization provides a diverse range of services, including community living supports, clinical services, employment services, housing initiatives, licensed housing programs, and innovative community-based solutions that help individuals achieve meaningful lives and greater independence. With a commitment to person-centred services, operational excellence, and continuous improvement, FSJACL is entering a period of organizational refinement, strengthening, and development. Monitor organizational performance and oversee operational improvements Lead organization-wide operational planning and implementation Oversee contract administration, service deliverables, reporting obligations, and funder compliance requirements Develop and monitor organizational key performance indicators (KPIs) Lead technology adoption, process improvement,



and operational modernization initiatives Leadership & People Management Provide direct leadership and supervision to the Director of Community Living Services, Director of Clinical Services, Financial Controller, Human Resources Coordinator, and Administrative Coordinator Coach and mentor leaders while supporting leadership development and succession planning Lead performance management and accountability processes Support a culture of accountability, innovation, and continuous improvement Monitor departmental financial performance and review monthly financial statements and forecasts Monitor contract performance and funding agreements Ensure effective performance management systems are implemented Coordinate leadership development, training, and organizational development initiatives Ensure HR policy implementation and compliance Administration & Corporate Services Provide leadership for information technology and systems management Oversee SharePoint and document management systems Lead administrative services and office operations Ensure effective records management and information governance Support organizational policies and procedures Lead business continuity planning Coordinate corporate projects and administrative modernization initiatives Drive continuous improvement of organizational systems and workflows Quality,



Risk & Compliance Lead organizational risk management and mitigation efforts Oversee continuous quality improvement initiatives Ensure regulatory and contractual compliance Coordinate emergency preparedness and response planning Lead business continuity and organizational resilience initiatives Maintain organizational performance measurement systems Strategic Implementation Identify operational risks and opportunities Lead strategic projects and organizational initiatives as assigned Report on organizational performance through dashboards and regular operational reporting Bachelor's degree in business administration, Human Resources, Administration, or a related field is preferred Equivalent combinations of education and senior leadership experience will be considered Master's degree is considered an asset A minimum of seven (7) years of progressive management or leadership experience Experience supervising senior leaders and professional staff Experience managing significant organizational budgets Experience in labour relations and human resource management Experience in nonprofit, healthcare, social services, housing, government, or community-based organizations is considered an asset Financial management and budgeting Risk management and quality improvement Governance principles and policy implementation Performance measurement and KPI development Contract management and funding compliance Project management and organizational change Information systems and technology-enabled improvement Knowledge of Community Living BC, BC Housing, CARF accreditation standards, nonprofit funding models, and unionized workplaces is considered an asset Competitive salary range of $90,000.00-$110,000.00 and comprehensive benefits package Municipal Pension Plan participation

📌 Operation Management Officer (Fort St. John)
🏢 Fort St. John Association for Community Living
📍 Fort St. John