Permanent full-time The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. The Manager, Relief ensures exceptional client and stakeholder service while maintaining team efficiency in a cooperative They oversee daily operations, manage resources, and address escalations to meet service goals and short-term emergency goals. They work with stakeholders to align operational needs with organizational priorities and support team members in coordinating services for clients affected by emergencies, tailored to the event's scope and impact.

Coordinate with various agencies, organizations, and community stakeholders to ensure a unified and effective response/s. Build and maintain relationships with government, community/local groups, different non‑profits and various funders. Understand the scope, reporting requirements, and budget as the main point of contact for executing our contract/s or service agreement/s.

Develop and implement strategies to mitigate risks and enhance community resilience. Stay informed about changes in policies and regulations related to emergency management. Implement changes to plans and procedures based on post-incident analyses.

Engage with communities and partner organizations to build awareness and strengthen emergency preparedness and resilience. A minimum of 4-7 years' experience and a 3-year college diploma or university degree in emergency management, social services, health services, logistics, project management and/or an equivalent combination of education and experience. Supervisory or management experience with leadership and team management skills and the ability to manage performance, resolve conflicts, and engage employees.





Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint, database platforms and interactive data visualization software is required. Ability to plan, adjust and operationalize the service agreements by understanding the needs and impact of the service and choosing the best method of delivery based on these needs. Ability to identify complex problems, analyze interrelated factors, mitigate risks, and develop solutions using specialized skills.

Fluency in English is required; French is an asset. The role includes fieldwork, deployment to emergency operations regionally and across Canada, and office-based work during non-deployment periods. Domestic travel to generally safe, but high‑stress environments; exposure to major adverse conditions requiring personal safety management.

Work requires the ability to work to multiple, business critical, and conflicting deadlines. In a large scale emergency where staff numbers are compromised or additional resources are required, provide disaster relief and/or emergency field operational support. Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.

📌 Operations Coordinator (Temporary Full-Time (Calgary)
🏢 Canadian Red Cross
📍 Calgary