The Operations Manager, Juniors &

• Group Programmes, is responsible for both leading seasonal staff teams and managing the detailed logistics that ensure our Junior and Group Programmes run smoothly. This is a highly hands-on operational role that combines day-to-day scheduling, timesheet tracking, accommodation and budget management with student welfare, client satisfaction, and program quality. Operational &

• Logistical Management Coordinate accommodation, meals, transportation, academic, and activity schedules across multiple programme locations in North America (Vancouver, Toronto, New York, Halifax, LA, Florida and San Francisco) Manage programme budgets, including forecasting, tracking, and expense approvals Lead centre set-up, preparation, and closure, ensuring materials, equipment, schedules, and bookings are in place Ensuring compliance with all local health and safety regulations and accreditation standards Staff Recruitment, Training &

• Management Recruit, train, induct, and manage seasonal staff teams. Oversee staff scheduling and timesheet tracking, ensuring accurate reporting for payroll Provide ongoing supervision, coaching, and performance management to ensure staff deliver a high-quality student experience. Allocate staff to residential accommodation blocks to maintain appropriate supervision ratios. Participate in and deliver staff induction and ongoing training throughout the programme. Be a visible and approachable leader, supporting staff in office with day-to-day operational issues Client &

• Programme Quality Act as the main point of contact for agents, students, and group leaders,



handling enquiries and problem solving promptly Ensure all correspondence (with clients, staff, partners) is handled professionally and within one business day Represent the organisation positively at all times with students, staff, agents, and university partners Legal status Eligibility to travel in Canada and the USA Clear background or criminal record check Proven experience managing Junior/ESL residential programmes or similar operational environments. Strong background in logistics, administration, and budget management CEFR C1+ level English proficiency (spoken and written). Proficiency in CLASS or similar administrative software. Previous experience managing language school programmes or residential camps.

Experience working with 8-17 year olds. Flexible, adaptable, and comfortable working in a fast-paced environment Personal qualities ~ Summer operations are busy, so we’re looking for someone who can be flexible and open to work weekends and overtime during peak summer months These tools are designed to support fairness and consistency, and human reviewers make all final decisions.

Oxford

International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford

International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status

📌 Operations Manager, Junior & Groups Programmes (Vancouver)
🏢 Oxford International Education Group
📍 Vancouver