At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Patient Care

Specialist (Mississauga Office) Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit.

We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks! Why work at Specialty Health Network?

At Shoppers Specialty Health

Network, we seek outstanding people to continually strengthen our culture.

The Patient Care

Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

The Patient Care

Specialist is the main point of contact for the patient, and in some programs, also the single point of contact for the group of physician clinics/offices within that territory.

The Patient Care





Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. Attention to customer key performance indicators identified for the program is fundamental to this role. Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory Administers financial means tests and manages all aspects of financial assistance within the program as applicable Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures 2-3 years’ experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e.,



Experience with public (provincial and federal) and private third-party drug reimbursement plans ~2-3 years’ experience in a Customer Service or Call Centre setting ~ Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset ~ Bilingualism (French & English) is an asset ~ Demonstrated ability to analyze and interpret information, data, and regulations. ~ Flexible to work longer hours, overtime as required ~ Able to work flexible hours between 8:00AM to 8:00PM Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. Full time Temporary (Fixed Term) recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. $The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Patient Care Specialist (Contract -12 months) (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga