The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity Managed partners- contracting, payments, system administration Self Serve - partner analysis & experience, products, system administration Handling of operations ticket inbound from our Commercial team and Partners Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation Creating and documenting the processes to be followed by the commercial teams and operational teams Handling of ticket inbound from Partners (Self Serve) Managed Partners Draft contracts using guidance & legal playbook for Central teams (ranging from regular to complex requested changes) and approve or reject proposed changes from partners Leading medium sized projects (eg. on process innovation, legal templates and / or optimizing our tools) Train and support account managers in the processing and coordination of all Contracting requests Dispute management Perform pre-emptive account maintenance to prevent failed payments Using SQL queries combining tables, perform commission errors or data discrepancy investigations Train and support account managers and partners on all Financial and Payment requests Self Serve Drive partner profile analysis in efforts to increase positive partner experience through self serve platform (Knowledge base)



Analysis of Partner-facing campaigns and surveys Work collaboratively with Business Performance team to align priorities Underlying focus on decreasing inbound and increasing automations while simultaneously increasing the positive self serve partner experience Strong project management skills, with experience leading cross-functional initiatives from planning through execution ~ Highly organised, can work to deadlines and manage multiple and competing projects ~ Clear communicator who can explain complex problems in a straightforward way to senior stakeholders ~ Skilled at managing expectations and securing internal resource ~ Strong customer service ethos ~ Good communication skills and fluency in both spoken and written English ~ Bachelor degree or Masters Degree ~Good project management skills ~ Experience working with Microsoft Word, Excel & MySQL , Salesforce and/or other systems is required; ~ Contracting: legal background preferred ~ Payments: SQL knowledge ~ Experience Salesforce or other CRM/ticketing systems required There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.





The range for Winnipeg Canada is: $75,000 CAD + Annual Bonus Potential + Benifits E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish) Diversity at Rocket Travel by Agoda Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).

At Rocket

Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive setting that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. For more details, please read Rocket Travel by Agoda’s privacy policy.

Find our applicant policy here: E-Verify Program Participant We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish) #

📌 Planning & Operations Specialist (Winnipeg)
🏢 Rocket Travel by Agoda
📍 Winnipeg