Shape customer success as a Premium Support Delivery Manager with OpenText. This role emphasizes technical support excellence and team leadership in a fast-paced environment. OpenText is seeking a dedicated Premium Support Delivery Manager to oversee customer engagement within designated regional accounts.

You will lead a team providing high-level technical support, ensuring customer satisfaction while managing risks. Collaborate with internal and external stakeholders to identify new sales opportunities and support the development of cutting-edge offerings. Key Responsibilities:

- Manage customer delivery and ensure product renewals
- Lead a team for optimal technical support and satisfaction
- Mentor team members with technical escalations
- Identify and promote new sales opportunities
- Conduct annual reviews and establish future goals Requirements:
- Bachelor's degree and 3+ years in Support Delivery Management
- Knowledge of Premium Support policies and procedures
- Proven motivational leadership skills
- Willingness to travel when necessary
- Effective leadership during organizational changes Empower customer success and drive innovation at OpenText as a Premium Support Delivery Manager.

📌 Premium Support Delivery Manager at OpenText (London)
🏢 opentext
📍 London