PrincipalDeliveryManager GlobalSoftwareconsultancy Halifax(hybrid) AsaPrincipalDeliveryManager,youwillbeaccountableforleadingthedeliverycapabilityfortheSectorintheDigitalServicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio. Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues.Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery. Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.

YouWillBeResponsibleFor Leading&championingateam;–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow: Putpeoplefirst&developothers;–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals. Haveaccountabilityforstaffingandon-boardingofnewteammembers. Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.

Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders. Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors. Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.





Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers. UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly. Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.

Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly. Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity. Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified.





Puttingpeoplefirst&developingothers;–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment. Minimum(essential)Requirements Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology. Substantialexperienceinmanagingandleadingprojectteamsincludinglinemanagementresponsibility.

Evidenceofdevelopingandmanagingsoundclient-supplierrelationshipsandgoodknowledgeofatleastoneindustryvertical(e.g.FinancialServices,HealthorGovernment). Broadtechnologyexperience,awarenessofcurrenttechnologytrendsandasolidunderstandingofcontemporarysoftwareengineeringpracticesandbehaviours. Evidenceoftakingresponsibilityforcontractandcommercialtermsonprojects.

Experienceofadheringtorobustprojectgovernanceandtechnicalqualitystandards. Strongabilitytomakereasoneddecisionsunderpressuretakingabalancedviewofclientdemands,commercialinterestsandtheimpactontheteam. Provenabilitytomanage,motivateandempowerteamsandleadbyexample.

Strongcommercialawarenessandsoundunderstandingofprojectdynamics,particularlyinamulti-supplierenvironment. Affable,credibleandcancommunicateeffectivelywithclientsandcolleagues,includingformalpresentations. Excellentinterpersonalskillsandstrongnegotiatingprowess.

Excellentteamplayercapableofdeliveringresultsinlessthanperfectcircumstances. Haveanaturalwillingnesstoshareinformationfreely. Mature,firmbutnon-confrontationalstyle. Highlyflexible(includingawillingnesstoworkawayfromhomebase).

Apositiveattitudetoovercomingthechallengesfacingourclients. Havethevisionanddrivetoexperimentanddeliver‘firsts’. Wearepassionateaboutdevelopingpeople–ademonstratedabilityinmanaging,coachinganddevelopingseniormembersofyourteamandwidercommunity.

Desirable

Experienceofprojectdeliveryaimedatdigitaltransformation. Experienceofmanaginglarge-scaleagileprojectsinvolvingdistributedteamsinamulti-supplierenvironment. Experienceofuserresearch,analyticsanddesigndisciplinesandtheircontributiontotheeffectivedeliveryofdigitalservicesandplatforms.

Evidenceofsecuringsignificantfollow-onbusinesswithanexistingclient. Evidenceofinnovatingorleadinginitiativestoimprovemanagementandleadershippracticeswithinanorganisation. Evidenceofthoughtleadershipinthepublicdomain.

HoldsacurrentandrecognisedProjectorProgrammeManagementcertification.

📌 Principal Delivery Manager (Halifax Regional Municipality)
🏢 MPA Recruitment
📍 Halifax Regional Municipality