PrincipalDeliveryManager

GlobalSoftwareconsultancy

Halifax(hybrid)

AsaPrincipalDeliveryManager,youwillbeaccountableforleadingthedeliverycapabilityfortheSectorintheDigitalServicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.

Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues.Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery.

Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.

YouWillBeResponsibleFor

- Leading&championingateam;–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow:
- Putpeoplefirst&developothers;–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance
- Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals.
- Haveaccountabilityforstaffingandon-boardingofnewteammembers.
- Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.
- Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders.
- Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors.
- Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.




- Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers.
- UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.
- Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.
- Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
- Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency
- InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess
- YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.
- Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
- Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity.
- Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate
- Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc
- Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified.




- Puttingpeoplefirst&developingothers;–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment.

Minimum(essential)Requirements

- Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology.
- Substantialexperienceinmanagingandleadingprojectteamsincludinglinemanagementresponsibility.
- Evidenceofdevelopingandmanagingsoundclient-supplierrelationshipsandgoodknowledgeofatleastoneindustryvertical(e.g.FinancialServices,HealthorGovernment).
- Broadtechnologyexperience,awarenessofcurrenttechnologytrendsandasolidunderstandingofcontemporarysoftwareengineeringpracticesandbehaviours.
- Evidenceoftakingresponsibilityforcontractandcommercialtermsonprojects.
- Experienceofadheringtorobustprojectgovernanceandtechnicalqualitystandards.
- Strongabilitytomakereasoneddecisionsunderpressuretakingabalancedviewofclientdemands,commercialinterestsandtheimpactontheteam.
- Provenabilitytomanage,motivateandempowerteamsandleadbyexample.
- Strongcommercialawarenessandsoundunderstandingofprojectdynamics,particularlyinamulti-supplierenvironment.
- Affable,credibleandcancommunicateeffectivelywithclientsandcolleagues,includingformalpresentations.
- Excellentinterpersonalskillsandstrongnegotiatingprowess.
- Excellentteamplayercapableofdeliveringresultsinlessthanperfectcircumstances.
- Haveanaturalwillingnesstoshareinformationfreely.
- Mature,firmbutnon-confrontationalstyle.
- Highlyflexible(includingawillingnesstoworkawayfromhomebase).
- Apositiveattitudetoovercomingthechallengesfacingourclients.
- Havethevisionanddrivetoexperimentanddeliver‘firsts’.
- Wearepassionateaboutdevelopingpeople–ademonstratedabilityinmanaging,coachinganddevelopingseniormembersofyourteamandwidercommunity.

Desirable

- Experienceofprojectdeliveryaimedatdigitaltransformation.
- Experienceofmanaginglarge-scaleagileprojectsinvolvingdistributedteamsinamulti-supplierenvironment.
- Experienceofuserresearch,analyticsanddesigndisciplinesandtheircontributiontotheeffectivedeliveryofdigitalservicesandplatforms.
- Evidenceofsecuringsignificantfollow-onbusinesswithanexistingclient.
- Evidenceofinnovatingorleadinginitiativestoimprovemanagementandleadershippracticeswithinanorganisation.
- Evidenceofthoughtleadershipinthepublicdomain.
- HoldsacurrentandrecognisedProjectorProgrammeManagementcertification.

📌 Principal Delivery Manager (Halifax Regional Municipality)
🏢 MPA Recruitment
📍 Halifax Regional Municipality