Role: Production Support with Salesforce CRM implementation

Location: Toronto, ON (Hybrid- 4 Days Onsite/Week)

Fulltime

Must Have o Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries o Proven ability to collaborate well with others, be strategically focused and realize continuous improvements o Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms o Consistently seeking to automate; Solid scripting skills (i.e., Python, PERL, etc.)

o Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)

o Good organization skills , ability to effectively context switch and thrive in a fast pace environment o Excellent verbal and written communication skills o Strong interpersonal skills and self-starter attitude o Bachelors of Science degree or equivalent o Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users o Proven experience with the principles of ITIL Incident Management,



Problem Management and Change Management o Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements o Disciplined approach to document all processes, issues and user stories in Confluence and Jira o Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

Nice to Have o Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable o Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)

o Experience with CI/CD pipeline automation (Github, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)

o Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes and more o In depth understanding of Capital Markets which includes all aspects of sales lifecycle

📌 Production Support with Salesforce CRM implementation (Toronto)
🏢 Zodiac Solutions
📍 Toronto