Salary Range: $70,000.00 To $75,000.00 Annually

Program Implementation Manager

NuVista Mental Health

Full Time – Shared Services – Growth and Development (Remote)

Reports to: Director of Clinical Program Development

About NuVista

NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.

The Opportunity

The Program Implementation Manager drives the implementation and launch of clinical growth initiatives by turning ideas into clear plans, practical tools, and scalable processes .

Working across multiple projects and teams, this role owns day-to-day execution, keeps work organized and moving, manages priorities and timelines, anticipates risks and dependencies, and drives initiatives from planning through implementation and launch .

This role is responsible for:

- Program Execution and Delivery

Implementation Materials and Documentation

Process Design and Continuous Improvement

Risk, Dependency, and Change Management

Cross-Functional Collaboration and Launch Readiness

Key Responsibilities

Program Execution and Delivery

- Develop and maintain project plans, timelines, action logs, and implementation roadmaps
- Track deliverables, owners, dependencies, and deadlines across concurrent initiatives
- Drive follow-up and next steps to keep work moving and close outstanding items
- Turn broad goals into clear actions and practical deliverables
- Research and synthesize information to support program design and implementation decisions
- Provide concise progress updates, including accomplishments, risks, decisions, and next steps

Implementation Materials and Documentation

- Create and maintain SOPs, process maps, manuals, templates, checklists, and readiness materials
- Draft internal announcements, briefing notes, training resources,



and launch communications
- Translate clinical and operational input into transparent workflows and user-friendly materials
- Support organized documentation practices, including version control and source-of-truth files
- Produce accurate, thoughtful materials that are ready for stakeholder review or use

Process Design and Continuous Improvement

- Review workflows to identify gaps, duplication, bottlenecks, and unclear ownership
- Design practical, scalable processes that support consistent implementation and operations
- Use project management, workflow, documentation, and collaboration tools to improve visibility
- Recommend efficiencies, templates, automation opportunities, and system improvements
- Use feedback and implementation learnings to refine processes and materials

Risk, Dependency, and Change Management

- Identify dependencies, resource needs, gaps, and risks early
- Bring forward solutions and recommendations when issues arise
- Know when input, clarification, or decisions are needed to keep work moving
- Adapt plans and deliverables quickly when scope or direction changes
- Escalate material issues with clear context, options, and recommended next steps

Cross-Functional Collaboration and Launch Readiness

- Coordinate deliverables across Clinical Growth & Development, Operations, Marketing, HR, Finance, IT, and clinical leaders
- Support working sessions, capture decisions and actions, and ensure follow-through
- Confirm launch readiness across documentation, training, communications, workflows, and operational handoff




- Support launch and early stabilization by resolving issues and updating materials as needed
- Build confidence that assigned work is organized, owned, and moving forward

Qualifications

- Post-secondary education in business, project management, operations, healthcare administration, communications, or a related field; equivalent experience considered
- 5+ years of experience in corporate project implementation, program delivery, operations, process improvement, or a related execution-focused role
- Experience owning and executing complex, cross-functional initiatives from planning through implementation and launch
- Experience creating SOPs, workflows, manuals, templates, process maps, presentations, implementation plans, and internal communications
- Strong ability to design workflows, build repeatable processes, and identify practical efficiencies
- Proficiency with Microsoft 365 and project management, workflow, documentation, and collaboration tools
- Exceptional writing, editing, organization, research, critical thinking, and attention to detail
- Able to manage multiple priorities, exercise sound judgment, anticipate what is needed next, and work independently in a changing environment

Core Competencies

- Communication : Communicates clearly and effectively; strong presentation and active listening skills.
- Decision Making : Makes informed, timely decisions and seeks input when appropriate.
- Project Management : Effectively monitors project progress and ensures accountability for outcomes.
- Problem Solving : Analyzes issues thoroughly and develops effective solutions.
- Adaptability : Adjusts effectively to change and embraces new ideas and responsibilities.
- Quality Focus : Produces accurate work and proactively identifies opportunities for improvement.
- Initiative : Proactively identifies opportunities and follows through to completion.

📌 Program Implementation Manager (Halifax Regional Municipality)
🏢 NUVISTA Mental Health
📍 Halifax Regional Municipality