Elevate quality standards in music operations with SOCAN as a Quality and Training Specialist. This contract position offers a hybrid work model in Toronto/Montreal, focusing on metrics and training development. SOCAN is seeking a Quality and Training Specialist to enhance operational quality within music publishing.

You will develop quality controls, oversee onboarding, and train staff on current processes. This role directly impacts music creators by ensuring the efficiency of royalty operations. Proficiency in English is a must, and knowledge of French is a plus.

Key Responsibilities:

- Prepare and implement quality metrics across teams
- Monitor and report on quality process improvements
- Review high-earning works for distribution
- Create and maintain training documentation and schedules
- Conduct training sessions virtually and in-person Requirements:
- Experience in process quality management
- Customer service experience preferred
- Documentation skills for training materials
- Proficient in Microsoft Office Suite
- Music industry background is a plus Drive operational excellence and training at SOCAN to support music creators effectively.

📌 Quality and Training Specialist SOCAN (Toronto)
🏢 SOCAN
📍 Toronto