LUS Brands (“Love Ur Self”) is the Toronto-based company behind Love Ur Curls® and Love Ur Curls Kids (LUCK™) a hair care brand on a mission to simplify curl care and help people embrace their natural curls.

Since launching in 2017, we’ve sold 10+ million bottles worldwide and built a passionate global community around our belief that you are more than a hair type. Today, we continue to innovate with high-performing, science-backed products that help people care for and style their curls Your Curls, Your Way™.

We’re an agile, action-oriented, AI-forward team where everyone is empowered to take ownership, think boldly, and collaborate. At LUS, you’ll be challenged to solve new problems, and help shape what comes next. If you’re looking for a place where your ideas matter and your work can make a real impact. To learn more about us, visit https://loveurcurls.ca/

THE OPPORTUNITY

In this key role, you will report to the General Manager and take ownership of quality across our products—from incoming packaging and raw materials, through production and filling, to the finished bottles shipped to our customers. You will set and enforce quality standards across our domestic and international supplier network and manage customer complaints through root-cause investigation and corrective and preventive action (CAPA).

This is a hands‑on leadership role for someone who understands cosmetics manufacturing and can translate a high quality bar into practical, measurable systems. You will also support product and regulatory compliance as LUS expands into new markets. Your mission is to protect the quality and safety our customers trust LUS Brands to deliver with every single bottle.

WHAT YOU'LL DO

- Lead and develop our Quality Assurance function, directly managing a QC Inspector - setting daily inspection priorities, providing training, and overseeing performance.
- Set and enforce incoming quality standards for packaging and raw materials, coordinating inspections and specifications with suppliers (domestic and overseas) and driving corrective action on quality issues.




- Conduct supplier quality audits and oversee inspections using appropriate methodologies, including AQL sampling, to support quality control during production and assembly processes.
- Partner cross‑functionally with Sourcing & Production teams to qualify new vendors and resolve recurring quality or supply issues at the root cause.
- Responsible for product and regulatory compliance, ensuring products, labeling and manufacturing practices comply with applicable Health Canada and FDA cosmetic regulations, Valuable Manufacturing Practices (GMP), and other relevant regulatory and quality standards, while maintaining accurate quality documentation and records for audits.
- Own the customer complaints process end to end - investigating quality‑related complaints, identifying root causes, and driving corrective and preventive action (CAPA) plans.
- Develop, document, and continuously improve QA policies, SOPs, and inspection checklists to strengthen consistency and prevent recurrence of issues.
- Partner with Operations, Sourcing, and Product Development to support new product launches and packaging changes with appropriate quality planning and testing.

WHAT YOU BRING

- 3+ years of experience in quality assurance, quality control, or a related role, ideally within beauty, personal care, hair care, cosmetics, or a closely related consumer packaged goods (CPG) manufacturing environment.
- This is an in‑office role located at our facility in Mississauga, ON, with regular local travel to neighbouring manufacturing facilities to conduct quality audits and inspections.
- Degree or diploma in Quality Assurance, Science, Engineering, Supply Chain, or a related field preferred.




- Working knowledge of Health Canada and FDA cosmetic regulations, Good Manufacturing Practices (GMP), and ISO quality standards.
- Demonstrated experience with root‑cause analysis, CAPA processes, and supplier quality management.
- Solid working knowledge of Microsoft Office/Google G‑suite products, with strong knowledge of Excel.
- Strong analytical aptitude with excellent attention to detail.
- Strong verbal and written communication skills, with the ability to clearly document findings and influence cross‑functional teams.
- Commitment to continuous improvement and excellent customer service.

WHY YOU'LL LOVE WORKING HERE

At LUS Brands, you'll have the opportunity to make a visible impact at a growing Canadian beauty brand. You'll work in a hands‑on, entrepreneurial environment where ideas move quickly, alongside a collaborative team that values passion, humility and thoughtful execution.
- Comprehensive Benefits: Receive medical and dental coverage and life insurance to ensure your health and peace of mind. We also provide an Employee Assistance Program for additional support.
- Future Planning: Take advantage of RRSP‑matching retirement benefits to help secure your financial future.
- Time Off: Benefit from paid time off, including vacation days, personal days, bereavement leave, and paid holidays.
- Wellness Support: Receive an annual wellness allowance to prioritize your health and well‑being.
- Exclusive Perks: Enjoy generous discounts on LUS Brands products for you, your family, and your friends.

OUR HIRING COMMITMENT

LUS Brands is committed to creating an inclusive and accessible recruitment experience. We welcome applicants with diverse backgrounds, experiences and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs. We know that strong candidates do not always match every qualification exactly. If this role excites you and your experience is closely aligned, we encourage you to apply.

📌 Quality Assurance Manager – Hair Care (Mississauga)
🏢 Love Ur Curls®
📍 Mississauga