Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with cutting-edge new approaches and community-based solutions.

It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

Surrey Police

Service (SPS) has an exciting opportunity for a Records Shift Manager to join our Information Services Unit, within the Corporate Services Bureau. Reporting to the Information Services Manager, this position plays a key leadership role in the effective delivery of police records and information services in a dynamic, operational environment.

The Records Shift

Manager is responsible for the recruitment, onboarding, training, and day-to-day supervision of records staff, ensuring service levels, performance expectations, and operational priorities are consistently met. This role oversees records operations and ensures all SPS file management, records handling, and information governance practices comply with applicable legislation, policies, standards, and best practices. The successful candidate will promote accountability, accuracy,



and continuous improvement while supporting organizational objectives and maintaining public trust in SPS information management practices.

This role requires shift work in a 24/7 operation, including holidays and weekends. Provide leadership and oversight to various records positions, ensuring service levels of internal and external clients are met in a professional and efficient manner Oversee police file processing, retention, and disposition in accordance with applicable federal legislation, regulations, policies, and guidelines. Develop and implement strategies to support service standards, operational efficiency, and continuous improvement.

Ensure compliance with appropriate policies and protocols for the work. Support the unit’s priorities and contribute to the achievement of SPS’s strategic objectives and long‑term vision. Manage records staff in a unionized environment, including recruitment, onboarding, coaching, mentoring, training, performance management, discipline, scheduling, and delegation of work to meet Surrey Police Service (SPS) and employee needs.

Knowledge of records management practices, police information systems, and applicable legislation, policies, and procedures. Excellent interpersonal, communication, and service skills.



Strong organizational skills and the ability to manage competing priorities in a fast‑paced operational environment.

Ability to identify opportunities for process improvement and make recommendations that support effective records management practices. Degree in a related field, such as records management, business administration, information management, technology, or a related discipline. Minimum of three years of related supervisory or management experience, preferably in a policing or public safety environment.

This role also requires RCMP Reliability Status (security clearance).

Surrey Police

Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, RRSP/TFSA matching, generous vacation entitlements, and ongoing professional development. Employees benefit from short-term and long-term disability coverage, and travel and life insurance. SPS also provides an annual Lifestyle Spending Account (covering a broad range of eligible health, wellness, fitness, family, and professional development expenses etc.), and discounted access to City of Surrey recreation facilities.

With a strong focus on well‑being, growth opportunities, and work‑life balance, SPS is committed to fostering a supportive and rewarding workplace Note – The aforementioned benefits only apply to eligible full‑time positions within SPS. This posting will remain open until 11:55pm on September 18, 2026; For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn, Instagram, Facebook, and X (formerly Twitter).

📌 Records Shift Manager (Surrey)
🏢 Surrey Police Service
📍 Surrey