Account Manager Sales Employment Type: Permanent Reporting To: VP, Customer Success & Growth Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations.

As Account

Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining, Utilities, and Manufacturing - and be accountable for their retention, growth, and long-term success. This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts - turning satisfied customers into growing ones.

Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates Identify churn risk early through usage signals, stakeholder changes, and sentiment - and mobilize the right resources to address it Grow the Base (Net Recent From Existing) Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions Build account plans that map whitespace across each customer's organization Multi-thread deliberately so no account depends on a single champion partner with customers to close usage gaps Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency Ensure every account can articulate the value Veriforce delivers — in their own words Forecast & Manage with Discipline Maintain accurate CRM records across renewals and expansion pipeline (stages, next steps, close dates) Participate actively in account review and deal review cadences Partner with Customer Success, Implementation, Product,



and Support to deliver a seamless customer experience Serve as the customer's advocate internally - escalating what matters and closing the loop Feed customer insights back to Product, Marketing, and GTM leadership Growth: Net revenue retention (NRR), expansion ARR closed, and whitespace penetration across the portfolio Account health: Adoption and usage trends, multi-threading depth, and executed account plans and business reviews Renewal and expansion forecast accuracy and CRM discipline Customer outcomes: Customer satisfaction and advocacy (references, case studies, testimonials) 3+ years of B2B account management, customer success with revenue ownership, or full-cycle sales experience - SaaS preferred ~ Experience with industrial sectors - Oil & Gas, Mining, Utilities, or Manufacturing - an asset ~ Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it. ~ Bilingual in both French and English (mandatory) ~ Disciplined CRM and forecasting habits ~ Willingness to travel to key accounts as required [specify % if known] We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal

Health & Wellbeing Integrated mental health & wellbeing support Vacation - starting at 3 weeks Wellness Days & Annual Giving Day - an extra to give back to yourself or your community Comprehensive medical and dental coverage We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this prospect with us! We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex.

📌 Remote Account Manager (Toronto)
🏢 Cognibox
📍 Toronto