Own a portfolio of existing customers across Oil &

• Gas, Mining, Utilities, and Manufacturing Manage gross retention and renewal outcomes Run proactive renewal motions and identify churn risks Identify, qualify, and close expansion opportunities within existing accounts Build account plans and expansion business cases Monitor product adoption and health metrics and close usage gaps Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts Participate in account and deal reviews Partner with Customer Success, Implementation, Product, and Support Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership Report to the VP, Customer Success &

• Growth 3+ years of B2B account management, customer success with revenue ownership,



or full-cycle sales experience — SaaS preferred ~ Experience with industrial sectors — Oil &

• Gas, Mining, Utilities, or Manufacturing — an asset ~ Solid commercial instincts: you can spot an expansion opportunity, build the case, and close it ~ Disciplined CRM and forecasting habits ~ Willingness to travel to key accounts as required Demonstrates expertise in B2B Account Management and Customer Success, with a strong focus on retention and expansion within the Oil &

• Gas, Mining, Utilities, and Manufacturing sectors. Proven ability to build relationships with executive stakeholders and drive measurable outcomes through effective account planning and CRM management. #

📌 Remote Account Manager (Calgary)
🏢 Jobtailor
📍 Calgary