Director, Personal Lines Client Care We know insurance can be complicated, that’s why at Mitch we’re on a missionto change the way people feel about insurance, by making it lovable. This isn’t just a tagline or marketing campaign – it’s at the heart of everything we do. We believe in always doing the right thing for our clients and communities and know that with a great team, everything is possible.

As our Director, Personal Lines Client Care, you’ll shape the future of how we serve clients by designing and implementing a modern, efficient, and scalable service model. You’ll take full ownership of operations, using data, analytics, and technology to drive improvements and deliver consistent, high-quality client experiences. Identify operational inefficiencies and implement solutions that improve service quality and client satisfaction Monitor and analyze service performance metrics and use insights to optimize processes and drive results Champion client retention by turning data into actionable strategies that enhance the customer experience Collaborate with leadership to align service initiatives with business strategy At least 10 years of leadership experience in insurance service operations, ideally in personal lines Strong analytical and logical problem-solving skills, with experience using data and technology to optimize operations Exceptional people leadership skills with a talent for building high-performing, engaged teams A bachelor’s degree – additional insurance education is a definite asset We believe in offering a flexible work workplace that allows you to decide where you work best.

Whether you prefer to be in our Durham Region office or work remotely from anywhere in Canada, the choice is entirely yours. 100,000–$130,000 annually, plus eligibility for a performance bonus. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable. Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees.

📌 Remote Director, Personal Lines Client Care (Lanaudière)
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📍 Lanaudière