Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled.

Manage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation Translate complex data and technical findings into transparent, actionable recommendations for customers and internal teams Create, maintain, and update governance documentation for each client, detailing global project architecture and applying Boolean methodology to ensure structured, consistent, and scalable delivery across cross-functional teams Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive (CSE) and/or Program Manager as needed Work closely with the Customer Success Executive & Program Manager to continually enhance our enterprise support offerings through collaborative efforts Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive & Program Manager in alignment among all stakeholders regarding the scope of Enterprise support Prioritize and manage multiple concurrent customer initiatives, balancing urgency, impact, and effort across a global account portfolio Apply strong business acumen to understand customer strategies, operational goals, and success metrics, aligning support activities accordingly Act as a product expert within an account team,



providing technical advice and guidance to both clients and internal stakeholders Deliver demos, conduct client training, and show customers how to leverage the platform to achieve their specific business objectives Bachelor’s degree or higher in any field, accompanied by a minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry Strong understanding of AI technologies, coupled with a personal curiosity and motivation to explore and stay up-to-date on the latest breakthroughs in the field Applied structured problem-solving methodologies using Boolean logic and data structuring to guide analysis and decision-making Ability to translate structured data and insights into clear, actionable recommendations for internal and external stakeholders Proactive in identifying challenges, risks, and opportunities to drive customer success and operational excellence Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Excellent written and verbal communication skills in English. This role requires you to be in the office 3 days a week. Flexible paid time off that allows you to have an enhanced work-life balance Excellent medical, dental, and vision options Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies. For this role, the base salary range is $40,000 - $53,000 CAD.

We typically hire within the range in a way that supports long-term growth,



recognizing that compensation evolves as scope, performance, and impact expand over time. We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. We are innovators at the core who see the potential in people, ideas, and technologies.

Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. Inspired by innovation, powered by people.

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws. #

📌 Remote Support Consultant (Toronto)
🏢 Meltwater
📍 Toronto