Sales Associate

Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.

Sales

Associate compensation is commission-based and is directly tied to sales volume results

Benefits competitive total compensation a generous employee discount pension health & dental benefits tuition assistance continuous learning and development

Specific responsibilities include (but are not limited to) the following

Consistently deliver extraordinary service to all customers

Exceed all sales and service goals and targets

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

Perform floor recovery, visual merchandising, price change, and related sales support tasks

Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures.

Perform other duties, as assigned The ideal candidate

Minimum of 4+ years experience in a commission-based luxury sales environment

Consistent sales performance with demonstrated results in achieving and exceeding sales quota required

Ability to work a flexible schedule including evenings, weekendsand holiday availability

Highly collaborative; working with and through others in a team-oriented environment





Leverages social media platforms to promote themselves as a fashion influencer and build personal brand

Skilled at using multiple channels of technology to strengthen existing relationships,drive new client acquisition &stay; connected

Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences

Has a strong understanding of current and emerging trends in fashion

Possesses broad range of product knowledge across all merchandise categories in the store

Takes initiative to stay informed on recent merchandise deliveries across all commodities to maximize selling potential The measures of success

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Reason: Existing Vacancy

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.

All requests are confidential and used only to meet candidate needs.





Values

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so.

We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart.

Magenta

Own and elevate Magenta so that it is synonymous with the brand.

Canadian

Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage.

Sustainability

Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet.

Personal Service

Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities.

Warmth

Be open, welcoming, and respectful to others.

Unity

We are one team, one community, sharing one planet.

Passion

Passion is what drives us to be curious and think creatively.

Excellence

We constantly encourage ourselves to be better.

📌 Sales Associate - Women's Footwear (Winnipeg)
🏢 Holt Renfrew
📍 Winnipeg