Lead a dynamic sales culture as a Sales Manager at Michaels in Laval, Quebec. Drive strong sales results and enhance customer engagement through effective coaching and leadership. As a Sales Manager, you'll support front-end and service operations while modeling best-in-class selling behaviors and ensuring brand standards are met. This role is pivotal in achieving key sales and service KPIs through teamwork and operational excellence. Key Responsibilities:

- Drive adherence to Standard Operating Procedures (SOPs)
- Coach team on best Customer Experience practices
- Maintain floor leadership as Manager-on-Duty
- Oversee Loyalty Rewards Program promotions
- Support Custom Framing operations and consultations

Requirements:

- 3+ years of retail leadership experience
- Ability to stand and move throughout a busy store
- Capability to lift and carry up to 50 pounds
- Willingness to work nights, weekends, and early mornings
- Commitment to maintaining safe operations and reducing shrink

Excel in a team-oriented workplace where customer satisfaction and operational success take center stage at Michaels.

📌 Sales Manager at Michaels in Laval
🏢 Michaels
📍 Laval