Salesforce Service Cloud Business Analyst (Halifax Regional Municipality)

Salesforce Service Cloud Business Analyst (Halifax Regional Municipality)

15 Sep
|
Manulife Financial
|
Halifax Regional Municipality

15 Sep

Manulife Financial

Halifax Regional Municipality

Manulife Financial in Canada is seeking a seasoned business analyst to join the Canadian Segment Operations Excellence Team. You will design and configure Salesforce Service Cloud solutions, document user stories and acceptance criteria, and collaborate with IT partners to ensure successful delivery.

The role focuses on process improvement, KPIs, testing, and coaching junior analysts, with robust emphasis on data models, flows, and case management to support contact center operations.

📌 Salesforce Service Cloud Business Analyst (Halifax Regional Municipality)
🏢 Manulife Financial
📍 Halifax Regional Municipality

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