Become a Senior Client Support Specialist with Questrade Financial Group, focusing on digital assets and derivatives. Drive first contact resolution and own the client journey in a hybrid work setting. This role requires at least 1-2 years of experience on crypto exchange or fintech operational roles.

You will tackle complex digital asset trading inquiries and manage trade execution issues. Be instrumental in bridging internal ledgers with decentralized networks while collaborating within a diverse team. Key Responsibilities:

- Serve as primary contact for digital asset trading inquiries
- Resolve trade execution issues efficiently across derivatives
- Manage complex asset settlements within integrated custody
- Utilize blockchain forensics for on-chain analysis
- Investigate anomalies using KYC/AML monitoring tools Requirements:
- 1-2 years related experience in regulated crypto environments
- Post-secondary degree in Finance, Economics, or IT
- Understanding of digital asset market micro-structures
- Familiarity with on-chain fundamentals in crypto ecosystems
- Attention to detail and emotional intelligence under pressure Leverage your expertise in digital assets to empower clients at Questrade Financial Group.

📌 Senior Client Support for Digital Assets (Toronto)
🏢 Questrade Financial Group
📍 Toronto