The Role

As a Senior Customer Success Manager, you will own and grow relationships with a portfolio of enterprise financial services clients, including global and regional banks. You’ll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals. This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.

Key Responsibilities

Own customer health, adoption, and satisfaction across your accounts

Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams

Drive value realisation through regular reviews, insights, and success planning

Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry

Deliver training, enablement, and best practice guidance to maximise platform usage

Act as the voice of the customer internally, influencing product and service improvements

What We’re Looking For





5+ years’ experience in Customer Success or Account Management within B2B SaaS

Strong background working with enterprise clients in financial services

Proven experience managing complex renewals and multi-stakeholder relationships

Solid understanding of regulatory/compliance environments (banks preferred)

Excellent communication, analytical, and stakeholder management skills

Comfortable working cross-functionally and using CRM/CS tools (e.g., Salesforce)

Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.

CUBE is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Senior Customer Success Manager (Winnipeg)
🏢 Cube Asia
📍 Winnipeg