Drive enterprise customer success with Trilogy as a Senior Customer Success Manager. Lead high-value renewals and optimize AI-driven sales execution for long-term client retention. This senior role requires seasoned professionals experienced in managing enterprise accounts, negotiating substantial contracts, and enhancing renewal strategies.

At Trilogy, you're not just another cog; you'll reinvent sales with AI insights and hands-on executions. Your focus will be on high-touch customer interactions, aligning on value propositions and minimizing churn. Key Responsibilities:

- Own the renewals cycle for high-value enterprise accounts
- Lead strategic conversations with key customers for renewals
- Define and refine B2B renewals playbooks and sales strategies
- Negotiate and close multi-million-dollar renewal deals
- Engage with economic buyers to overcome objections Requirements:
- 8+ years in CSM or account management roles
- Proven track record in managing complex renewal cycles
- Robust English proficiency for effective communication
- Experience with AI tools in professional settings
- Flexibility to work during U.S. business hours Leverage your expertise to shape the future of AI-driven sales at Trilogy.

📌 Senior Customer Success Manager at Trilogy (Toronto)
🏢 Crossover
📍 Toronto