- As the Senior Engineering Manager for Customer Runtimes, you will lead and manage a sizable team of talented software engineers focused on building the scaled infrastructure services that run the high-impact Drupal, Wordpress, and Next.js sites of our customers
- The team is driving an exciting transformation of our most core customer infrastructure to expand our capabilities, leverage best of breed open source technologies, and significantly reduce toil

- This critical role is responsible for the health and progress of our largest infrastructure footprint

- Lead and Mentor: Guide the team through organizational changes, challenges, and uncertainties, maintaining productivity and morale. Drive the team’s success with hands-on coaching, guidance, and troubleshooting, as you are passionate about mentoring and developing engineering talent

- Execution and Delivery: Manage multiple critical projects with shifting priorities and ensure the team adapts quickly to evolving processes to deliver high-quality work, while considering potential oncall and operational burden

- Strategy and Vision: Understand the organization’s objectives and direction, aligning the team’s priorities accordingly. You will advocate for changes that benefit the team and the broader organization

- Technical Guidance: Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions to maintain a high bar for technical excellence

- Collaboration: Craft team and organizational goals, working with immediate team members and cross-functional stakeholders (10-20 individuals) to ensure alignment

- Communication: Clear, confident communication skills, with the ability to explain complex technical concepts effectively both verbally and written

- Direction: Provide clear direction to your team, translating high-level goals into actionable tasks, providing feedback, and ensuring everyone is aligned.



You will have autonomy within your team’s scope to decide how to allocate work and solve problems while aligning with the overall engineering strategy

Benefits

- Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health

- Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it’s not the only place this happens

- Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you’re ready and refreshed

- Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance

- Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities

- Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year

- Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness

- Career development:



We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning’s catalogue of courses- Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities

- AI-native instincts: fluency with AI coding assistants and a point of view on how they change how teams work

- Strong practitioner of Agile, Scrum, or other structured development methodologies

- 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise

- Production experience running and automating large Linux-based fleets using both Infrastructure-as-Code tools like Terraform and dynamic provisioning systems

- Leading cloud and infrastructure modernization initiatives that span large critical fleets

- Direct experience designing platforms running cloud-based applications at broad scale

- Working knowledge of Python, Golang, or other modern programming languages

- Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes

- 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams

- Deep understanding of computer science fundamentals, including data structures and algorithms

- Deep understanding of distributed systems, scalable cloud architectures and cloud technologies, including orchestration services (e.g. Kubernetes/K8S, GCP GKE, AWS ECS/EKS), application services (e.g.

Google Cloud

Run, AWS Lambda), relational databases (e.g. MySQL, MariaDB, Cloud SQL), and application caches (e.g. Redis, Memcached)

📌 Senior Engineering Manager (Customer Runtimes) (Canada)
🏢 Pantheon
📍 Canada