Anticipated Duration in Months (for contracts and temporary assignments): 12 We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world-class university.

The position supports student success by delivering guidance and client services related to financial assistance programs, reviewing eligibility, and ensuring fair, accurate, and compliant case‑management. The role exercises sound judgment in handling highly confidential personal and financial information, navigating complex student circumstances, and resolving sensitive issues with professionalism, discretion, and a client-centered approach. The position contributes to service excellence by providing information to students, staff, and stakeholders on policies, procedures, and funding options, supporting staff knowledge development, and collaborating with faculties and service units to enhance processes, strengthen service delivery, and uphold regulatory and institutional standards.

Provides clear and courteous information to students, parents, and prospective clients in person, by phone, and in writing regarding financial aid programs, eligibility requirements, documentation, deadlines, and scholarship opportunities. Reviews student financial information and supporting documentation to assess eligibility for financial assistance programs according to established guidelines, policies, and procedures. Applies federal, provincial, ministerial, and University of Ottawa regulations and procedures to process financial aid files accurately and ensure compliance with program requirements.

Maintains reference materials and updates internal databases as required. Serves as a point of contact for students, government loan authorities, internal departments, and external institutions by providing accurate information related to enrolment confirmation, student status, and financial aid processes. Provides information sessions and guidance to students, parents, and internal stakeholders on financial aid policies, procedures, and application requirements.





Responds to client concerns and complaints, assesses the nature of issues, and resolves routine matters while referring complex or sensitive situations to the supervisor when required. emergency support or food coupons), ensuring proper documentation and accurate record keeping. Coordinates the collection and submission of required documentation with faculties and service units to support timely processing of financial aid files. Postsecondary education in a related discipline or an equivalent combination of education and work experience.

A minimum of 2 years of experience in client service, financial aid administration, or a similar workplace, with knowledge of financial aid programs, government regulations or administrative procedures related to student funding. French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Proven customer service experience and the ability to act as a knowledgeable resource person for colleagues and partners. Strong administrative writing skills. Solid understanding of postsecondary programs, academic regulations and the implications of academic standing on eligibility of financial assistance.

Intermediate to advanced Excel skills and proficiency in multiple systems such as Microsoft 365: Word, Powerpoint, Outlook, Talisma, uOcampus, AI resources. Ability to work in multiple ministerial and provincial academic confirmation of enrollment systems.

Planning: Organize in time a series of actions or events in order to realize an objective or a project.

Client Service Orientation: Help or serve others to meet their needs. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University of Ottawa embraces diversity and inclusion in the workplace.





We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. The University of Ottawa is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.

Applicants with disabilities may contact [email protected], Canadians and permanent residents will be given priority. If this is a front‑line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid‑19 as defined in Policy 129 – Covid‑19 Vaccination.

This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts. Start by filtering by Full/Part‑time Then filter by Job Type: Academic Term for Part‑Time Professor positions Academic Regular for Full‑Time Professor positions For Canada Research Chair positions, filter the Academic Regular results by the Job Profile filter for “CRC” Admin Regular or Admin Term for all administrative and support positions, including management and senior leadership roles Student for TA/RA positions and other part‑time positions available to students. Then filter by Job Category or by Faculty/Service IF you are currently an active employee of the University of Ottawa, please apply using your worker profile in Workday and NOT through this external site.

The University of Ottawa is the largest bilingual (English‑French) university in the world. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel. The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada's population.

As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier‑free workplace. The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.

📌 Senior Information Officer, Customer Service (Financial Aid) (Ottawa)
🏢 University of Ottawa
📍 Ottawa