The Senior Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource allocation, and creative delivery processes. This role ensures creative teams are appropriately staffed, projects are prioritized effectively, and work is delivered efficiently while maintaining high creative quality.

The Senior

Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource allocation, and creative delivery processes. This role ensures creative teams are appropriately staffed, projects are prioritized effectively, and work is delivered efficiently while maintaining high creative quality. This position serves as the operational bridge between creative leadership, project management, marketing stakeholders and the rest of Staples enabling scalable campaign delivery and maximizing team capacity.

Lead the operational framework supporting creative organization, ensuring efficient creative delivery and workflow management. Oversee creative and production team capacity planning, ensuring appropriate allocation of designers, writers, producers, and other creative resources. Plan and manage ramp‑up and ramp‑down of campaigns, special projects, and team units, aligning the right talent and capacity to business demand for productive execution.

Ensure all creative workflows through defined intake and briefing processes. Partner with Marketing, Channel Partners,



Merchandizing, and Creative teams to align priorities and campaign timelines. Establish clear roles and responsibilities across creative and production teams.

Partner with Creative Director to ensure processes support creative excellence. Bachelor’s degree in marketing, Communications, Business, or related field. ~ Creative workflow management. ~ Project management methodologies. ~ 8–10+ years of experience in creative operations, project management, or agency operations. ~ Experience working within creative agencies or in-house creative teams. ~ Strong background in resource management and capacity planning. ~ Experience managing large-scale marketing or creative campaigns. Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Health and Dental benefits Performance bonuses Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

At Staples

Canada we are dynamic, inspiring partners to our customers and the communities in which we live. We are building an inclusive and diverse team We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. #

📌 Senior Manager - Creative Operations (Richmond Hill)
🏢 Staples Canada
📍 Richmond Hill