Shape transformative employee experiences as a Senior Service Designer with Intact. This hybrid role emphasizes user experience, journey mapping, and service improvements across IT Services. As part of Intact, you will lead the design strategy for accessible, outcome-driven IT services by translating organizational objectives into user-friendly journeys and workflows.

This position calls for a blend of experience design, business architecture, and technology integration to enhance usability and overall service quality. Key Responsibilities:

- Define experience strategies aligned with IT transformation priorities
- Engineer services that simplify workflows and improve operations
- Collaborate with teams to maintain design integrity during implementation
- Conduct user research to identify needs and friction points
- Partner with stakeholders to embed user-centered design principles Requirements:
- 7+ years in service design or product experience
- Solid portfolio demonstrating successful design strategies
- Knowledge of enterprise applications and digital transformation
- ITIL certification preferred
- Bilingualism required for Quebec candidates Contribute to a culture of innovation and enhanced employee engagement at Intact.

📌 Senior Service Designer at Intact (Montreal)
🏢 Intact
📍 Montreal