Build your career with one of Vancouver Island's leading Honda dealerships.

The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Primary Duties and Responsibilities:

- Efficiently help customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Process warranty claims with Honda Canada and or insurance company
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- To service all allocated sales inquiries in a prompt and effective fashion
- Prepare a detailed and accurate estimate on the cost of labour and parts




- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Communicate effectively with service technicians, parts advisors and management regarding conditions and status of customer vehicles

Qualifications:

- Previous Two (2) years of experience in an Automotive Service Advisor role
- A proven track of success in automotive industry
- Excellent interpersonal and relationship-building skills
- Excellent written and oral communication skills
- Excellent customer service skills with the desire to exceed expectations
- Ability to effectively respond to and meet the needs of a diverse client base
- PBS software experience preferred
- Valid Class 5 driver's license with a clean driver’s abstract

As part of Nanaimo Honda's culture and vision, we believe success comes from excellent people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential.

Industry leading compensation package $60,000-$120,000/YR and extensive health coverage, dental, drugs and vision coverages, company RRSP program

- The ability to grow within an expanding dealership

📌 Service Advisor (Nanaimo)
🏢 Nanaimo Honda
📍 Nanaimo