This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store.

The Customer Support

Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes. In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided.

You can handle escalated customer interactions with professionalism and tact. Provide knowledgeable, consistent, and respectful service to all customers. Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.

Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.

Complete Ground

Control activities to ensure lobby readiness and customer satisfaction. Share knowledge and support team members through peer learning and training of new associates. Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).

Adhere to all health & safety, asset protection, privacy, and policy protocols.



Ensure customer data is handled securely and in compliance with privacy standards. 1-2 years of prior customer service experience is required. ~ Ability to communicate with customers effectively using a variety of mediums. ~ Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment. ~ Attention to detail to ensure data and transaction accuracy. ~ Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research. ~ Bilingualism English/French is preferred/considered an asset. This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.

This role requires regular computer use for extended periods throughout the work day. Health & Dental benefits Performance bonuses Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

At Staples

Canada we are energetic, inspiring partners to our customers and the communities in which we live. We are building an inclusive and diverse team We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. #

📌 Service Ontario - Customer Support Specialist (Strathroy)
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📍 Strathroy