Service Technician

Opportunity at Microserve

Location: Nanaimo, BC

Position Overview

We are looking for a Service Technician in the areas surrounding Nanaimo, BC.

The Service Technician is a professional who responds to same day onsite service calls for various clients.

Duties include desk side and onsite troubleshooting of Hp Printers and Lenovo/Dell/Hp computers.

This role will take care of the regular and routine repairs, including replacements. Providing service and client support during field visits or dispatches. Managing all on-site installation, repairs, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.

The Service Technician should be well-versed with the functionality to explain the equipment operation better to the client. The technician will have to directly interact with the clients before the onsite visit. This will help the professional to ensure that corrective measures are taken to rectify it. They should maintain positive relationships with the clients.

Role And Responsibilities The Service Technician will be required to respond to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computer and printer problems, add/move/changes and installation of current systems.

Maintains, deploys, analyzes, troubleshoots, and repairs hardware and related peripherals for Desktops and Laptops.

Documents, maintains, upgrades, or replaces hardware and software systems.

Perform diagnostic repairs and preventative maintenance on computer systems for our clients in the local area

Identify, analyze and document discrepancies and ensure that appropriate adjustments are made

Review existing IT systems and internal processes

Implement IT systems

Identify areas for improvement within IT infrastructures

Maintain quality assurance for the improvement of existing systems

Required to repair PC/Workstation and laptops

Delivery of technical services to end users, specifically in desktops and laptops





Trains and consults end users on workstations, laptops, printer functions and other computer hardware and related peripherals as required

Able to re-Image the workstation on client site.

Record-keeping and asset management

Configuring and reloading of Operating Systems (OS)

Effective and timely use of call management and reporting tools

Travel to and from different client sites using your own vehicle to pick up/drop off client hardware and provide various on-site services as required

Maintaining a high level of customer satisfaction through clear spoken and written communication

Returning all used and unused parts in a timely manner and assist with updating the client records

Qualifications And Educational Requirements

2 years’ experience in the service and repair of computers and/or printers

Ability to establish and maintain positive customer Requirements

Advanced knowledge of Windows and Microsoft Office suite

Technical certifications considered an asset (i.e. A+ Certification)

CompTIA A+ Certification (or similar) considered an asset

Excellent customer service skills

Knowledge of desktop hardware, preferably from an enterprise or business environment

Knowledge of software installation and troubleshooting in a Windows environment

Manufacturer certifications considered an asset

Knowledge of manufacturers service advisory and parts lookup processes considered an asset

Other Requirements

Must have reliable vehicle and driver's license (we offer competitive mileage reimbursement)

Travel outside the Nanaimo area as needed to provide client support.

Must be able to lift up to 50+ lbs.





Must be able to pass a criminal record check

Must be a self-starter and be able to manage your day-to-day tasks

What do you get?

Time-off policies that promote work/life balance

Paid time off

Extended Medical and Dental plan from day one

Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc;)

Fun Wellness & Engagement Activities Such as chocolate making, exit rooms, staff holiday parties, to name a few

Community Involvement We care about giving back to our communities and plan for volunteering events at least once per quarter

Career advancement opportunities

Hybrid working environment for specific roles

Ongoing learning and development opportunities

Professional development & Training reimbursement support

Dog friendly offices

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $24.00 to $27.00 hourly.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

Corporate Responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

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