Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

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Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets. As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets.

The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled‑worker capacity building in communities and Indigenous groups. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.

Calgary Head

Office IT Solutions Delivery & Support Director, Solutions Delivery & Support Full-time In-office Trans Mountain is seeking a collaborative, motivated, and values-driven individual to join our dynamic team as Manager, Application Support. In this position, you will play a key role in overseeing the support and maintenance of business‑critical applications, ensuring reliable performance, timely issue resolution, and a high standard of service for end users. The successful candidate will demonstrate expertise in application support, team leadership, stakeholder collaboration, and driving improvements in application reliability and user experience.

Manage day-to-day operations for application support, including incident, problem, request and change management, troubleshooting, and root cause analysis; serve as the escalation point for complex technical issues and ensure timely resolution. Establish and monitor service level agreements and key performance indicators





- Manage third-party support engagements against contracted scope and service levels, address vendor performance issues, validate invoices and consumption against statements of work, contribute to scope, pricing, and renewal decisions, and prepare monthly vendor scorecards covering trends, risks, and improvement opportunities. Manage the application support budget within the approved financial envelope, forecast and explain variances, and identify cost-optimization opportunities across licensing, vendors, and support models; maintain employee and contractor resourcing, requisition, and purchase order plans in coordination with IT Project Controls. Prepare monthly service performance reports covering ticket volume, aging, recurring issues, stakeholder satisfaction, trends, risks, and improvement opportunities; communicate regularly with stakeholders on application performance, incidents, and planned changes. Drive process improvement, automation, self-service, and shift-left initiatives to enhance support efficiency and reduce ticket volume; develop and maintain the application support roadmap and improvement backlog, prioritizing initiatives based on business needs, risk, and value. Partner with delivery and project teams on transition-to-support activities, define acceptance criteria, and provide final sign-off for new applications entering operational support. Lead, coach, and develop the application support team
- Collaborate with IT, development, and business teams to coordinate application upgrades, patching, and change management; ensure compliance with security policies, data protection requirements, and IT general controls, including access reviews, segregation of duties, evidence retention, audit and SOX reporting, and timely audit remediation. Develop and maintain application documentation, runbooks, support procedures, knowledge base articles,



and training materials; participate in disaster recovery planning and business continuity initiatives related to supported applications. Post-secondary education in Computing Science or related Engineering field. Strong project management skills. Business analysis experience, including understanding business domains, eliciting and documenting requirements, communicating effectively, and managing stakeholder expectations. Knowledge of and experience in application systems analysis, architecture, design, and development.

Experience supporting application systems using development and maintenance best practices. Collaborative and supportive leader with a passion for mentoring, coaching, developing talent, fostering teamwork, and guiding others through difficult conversations with empathy, tact, diplomacy, and discretion. A consistent track record of delivering high‑quality work, managing competing priorities, and supporting key business processes or operational functions.

Willingness and ability to travel as required. May need to provide support outside of regular business hours and/or on the weekend. Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French).

We Build

Careers and Pipelines That Last We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. Comprehensive advantages programs including flexible benefits, pension and savings plans

- Meaningful participation from Indigenous and local communities
- In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor. In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4). Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA) Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.

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Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community. #

📌 STAGIAIRE MANAGER (Calgary)
🏢 Trans Mountain
📍 Calgary