Experience 3-5 Years

Diving Sports Canada is looking for an experienced Store & Operations Manager to take ownership of the day-to-day operations of our busy scuba diving retail and training centre in Vancouver.

We’re looking for someone who naturally sees what needs to be done, leads a team confidently, solves problems independently, and is constantly looking for ways to make a business operate better.

RESPONSIBILITIES

Day-to-day operation of the store

Leadership, scheduling and accountability of the retail team

Delegating work and ensuring it actually gets completed

Maintaining high standards for customer service and store presentation

Inventory organization, receiving and replenishment

Merchandising and improving the customer experience

Coordinating operational needs between retail, courses, rentals and service

Handling customer issues and making sound decisions independently

Identifying inefficiencies and implementing better processes

Developing systems and procedures as the company grows

Supporting hiring, onboarding and training of staff

Working with ownership on sales growth and business-development initiatives

WHO WE’RE LOOKING FOR

You are someone who

Has previous retail management,



operations management or comparable leadership experience

Has successfully managed employees

Is organized and able to prioritize in a busy environment

Doesn’t become overwhelmed when several things need attention at once

Communicates clearly and holds people accountable

Has robust commercial judgment

Takes initiative instead of waiting for instructions

Notices problems and comes forward with solutions

Enjoys improving systems and finding better ways of doing things

Is comfortable making decisions and taking responsibility for them

Can move comfortably between managing people, helping customers and solving operational problems

Experience in scuba diving is an asset, but it is not required.

Experience managing a specialty retail, outdoor, sporting goods, cycling, ski, marine or similar business would be particularly valuable.

We’re looking for someone who can walk into the store, understand the priorities, organize the team, identify what needs attention and make things happen.

Compensation

CAD$75,000–$85,000/year, depending on experience

Schedule: Full-time, 40 hours/week

Benefits: Extended health and dental benefits

📌 Store & Operations Manager (Winnipeg)
🏢 PADI
📍 Winnipeg