Take on a leadership role with SharkNinja as a Team Lead in Retail Operations. Oversee customer service representatives to ensure accurate and timely order management for retail accounts.

The Team

Lead in Retail Operations plays a pivotal role in guiding the team while ensuring service quality, process improvements, and cost reductions. This position is essential for those aiming for future management roles within SharkNinja. Daily responsibilities blend quality assurance, cross-functional collaboration, and team development. Key Responsibilities:

- Conduct reviews of customer service order processing
- Monitor email responses for timely resolutions
- Collaborate with cross-functional teams to solve order issues
- Prepare and lead weekly stand-up meetings
- Provide ongoing training and onboarding for new hires

Requirements:

- Background in order processing or B2B customer service
- Experience with Oracle ERP is a plus
- Proficiency in AI tools like ChatGPT
- Strong Microsoft Excel skills required
- Excellent communication abilities in a quick-paced environment

Enhance order management efficiency and lead the team to success at SharkNinja.

📌 Team Lead in Retail Operations at SharkNinja (Montreal)
🏢 Socket.dev
📍 Montreal