At Bell, we’re building a more connected future through world‑class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers.

You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next‑generation services to businesses and governments. We are seeking a Senior Manager to lead and accelerate the automation transformation across our combined Managed Services (MS) organization.

This role is critical to building a resilient, highly scalable managed operations business capable of serving customers well beyond our strategic top‑tier accounts. You will define and drive the next phase of our Managed Services evolution—strengthening MSP frameworks, industrializing operations, and embedding automation at scale. Lead a multidisciplinary team responsible for quality engineering, automation assurance, AI validation, operational readiness, and continuous improvement focused on identifying the highest-risk operational activities that reduce human error and drive quick improvements within the business, fostering a culture of innovation, accountability, collaboration, and continuous improvement.

A robust grasp of modern AI paradigms, including building agentic systems that can perform autonomous diagnostics and prescriptive repair. This requires hands‑on knowledge of Large Language Models (LLMs) like Gemini (or equivalent) for tasks such as natural language interaction and code generation. Own and drive the end‑to‑end Managed Services automation program, taking it to the next level Map key MS processes and functions into ServiceNow workflows to enable automation and scale Develop and communicate automation value realization and benefits cases, including for Cornerstone and related initiatives Partner & collaborate closely with Engineering,



Product Management, Operations, Service Delivery, Cybersecurity, Architecture, and Vendor partners to ensure quality is embedded throughout the service lifecycle.

Exceptional leadership and team‑building capabilities Customer‑centric decision‑making Data‑driven problem solving A passion for quality, operational excellence, and continuous improvement Bachelor's degree in Computer Science, Software Engineering, Information Technology, Engineering, or equivalent practical experience. ~7+ years of experience in software engineering, quality engineering, automation development, DevOps, platform operations, or related technology disciplines. ~3+ years of experience leading technical teams in software development, quality assurance, automation engineering, managed services, or operational support environments. ~ Must have a thorough understanding of current IT operations, including change management processes, common causes of failures, and existing monitoring tools (e.g., Experience building and scaling automation testing and quality assurance frameworks. ~ Strong understanding of Agile, DevOps, CI/CD, and modern software engineering methodologies. ~ This involves integrating with existing bespoke tools (like EnGenius) and building custom dashboards to fill immediate visibility gaps.

Experience leading Quality Engineering, Test Automation, Platform Assurance, Service Assurance, Automation Excellence, or SDET organizations.

Experience within Managed Services, Telecommunications, Cloud Services, Cybersecurity Services, IT Operations, or Enterprise Technology environments. Strong background in automation, process engineering, industry frameworks for service management and ServiceNow Experience with AI‑enabled solutions, intelligent automation, AIOps, machine learning validation, or AI governance frameworks. Expertise in Google Cloud Platform (GCP) or equivalent,



particularly its data and AI services like BigQuery, Vertex AI, and GCP Agent Builder (or equivalent) designing a scalable, multi‑tenant AIOps platform from the ground up Working knowledge of modern technology platforms including Kubernetes, Docker, Terraform, Python, GitHub, GitLab, Jenkins, Azure, AWS,latform.

Experience establishing governance frameworks, operational controls, and quality standards for business‑critical platforms and services. Strong understanding of ITIL‑based service management processes including incident, problem, change, and release management. Comfortable leading cross‑functional teams, managing third‑party vendors, strategic partners, and outsourced delivery teams while influencing at all levels of management in a fast paced environment Adequate knowledge of French is required for positions in Quebec.

Position Type: Management Job Status: Regular - Full Time For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

For a confidential inquiry, email your recruiter or [email protected] you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

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📌 Team Leader , Managed Services Automation Consultant (Toronto)
🏢 Bell
📍 Toronto