Bring your troubleshooting skills to Apple Retail as a Technical Expert. Support customers with an unparalleled focus on Apple products while performing repairs and offering education on services.

Apple

Retail seeks a Technical Expert who will enhance skills in functional troubleshooting and inspire customers about Apple’s offerings. In this role, you will perform repairs on Apple devices and help customers navigate their options effectively. You will also play a crucial role in identifying recurring service issues and engage in team knowledge sharing. Key Responsibilities:

- Troubleshoot, diagnose, and repair Apple hardware and software
- Support customer inquiries with empathy and clarity
- Educate customers on repair options and product use




- Collaborate with team leaders to address service concerns
- Share insights and knowledge with team members Requirements:
- Experience in retail or related fields
- Familiarity with troubleshooting hardware/software issues
- Ability to conduct visual inspections of devices
- Strong communication skills in English and French (if in Quebec)
- Availability for a adaptable work schedule on holidays and weekends Excel as a Technical Expert while demonstrating a commitment to inclusion and customer satisfaction at Apple.

📌 Technical Expert at Apple Retail (Edmonton)
🏢 Apple
📍 Edmonton