Foundever™ is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for atechnical leadto join our team and drive the development ofour AI-driven applications. Job Summary

Weare seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications — from intelligent agentsto RAG integrations into productivity SaaS tooptimizedheadless services andDataBases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AISaaSfrom prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLMresponse API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile environment where priorities mayshift, andbe willing to own problems end-to-end.

Primary Job

Responsibilities

Lead a diverse, inclusive, high-performing engineering team Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization Contribute meaningful amounts ofclean, efficient, tested, and scalable code Ensure projects are on track, your team isutilizedeffectively, and core engineering needs are continuously addressed Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos) Collaborating withdata, ML,



andDevOpsengineers Build andoptimizeRAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI Develop andintegrate agentic workflows usingLangGraphandLangChainfor multi-step reasoning and tool use Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication Collaborating with UX/UI designers in Figma Ensuring the securityand performance of the application’s server-side logic Troubleshooting and debugging issues tooptimizethe application's functionality Developing APIs for seamless front-end–back-end communication Keepingup-to-datewith industry trends and emerging technologies Monitoring application performanceand usage Keeping up-to-date with industry trends and emerging technologies Monitoring application performance and usage Experience:

Provenexpertiseinscalableweb application with modern frameworks Used to work in an Agile environment Skills/Abilities/Knowledge

Strong programming skills in Python Proficiencyin one or more back-end frameworks: Fast API Proficient in Vue.JS (preferred) or React Experience with Gitand its CI/CD tools A continuous learning mindset to stayup-to-datewith evolving weband cloudtechnologies Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)



Understanding of server-side architecture and RESTful APIs Troubleshooting and debugging skills Familiarity with cloud computing platforms (e.g., AWS and Azure) Familiarity with security best practices Familiarity with Machine Learning model training and inference, especially LLMs Familiarity withagenticworkflows and automation Familiarity with Machine Learning model training and inference, especially LLMs Leadership

Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools Willingtoownimportant problemsend-to-end, butalso have good delegation skillsand arewilling to pick up whatever knowledgeyou'remissing to get the job done. Excited to do hands-on technical work but equally excited to lead technical teams to peak performance Can create a diverse,equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed Education Bachelor's degree or more in Computer science or related field.

Languages

Excellent conversational and written knowledge in English (C1 level minimum). French and Spanish language skills are a bonus. Tools and Applications

Backendframework:Fast API Automationframework:N8N, PydanticorLangGraph Version controland CI/CD: Gitlab IDE:Cursor Our offer

Impactful work . Opportunity to work oncutting-edgeAI-driven productsthat will begame-changersfor our business. Professional growth . Continuous learning and development opportunities in a dynamic, work from home environment. Competitive compensation . Attractive salary and benefits package. Collaborative workplace. A supportive team culture with opportunities for occasional travel for training and industry events.

📌 Technical Lead (Winnipeg)
🏢 Sitel
📍 Winnipeg