Become a Technical Support Engineer at AVEVA in Calgary, Alberta. This hybrid position focuses on troubleshooting, documentation, and resolving complex application issues effectively. AVEVA is seeking an entry-level Technical Support Engineer, perfect for candidates eager to develop their problem-solving skills.
Your role will involve triaging product issues, implementing fixes, and collaborating with teams to ensure exceptional customer service. Your adaptability and customer-oriented mindset are key to delivering value to clients while maintaining high standards. Key Responsibilities:
- Provide support for all technical product issues
- Perform troubleshooting and diagnosis of complex application problems
- Document all findings and resolutions in the case management system
- Ensure system documentation is accurate and up to date
- Collaborate with the Support team and partner with R&D; for solutions Requirements:
- Strong adaptability in agile environments
- Excellent written and verbal communication
- Self-motivated with a results-oriented approach
- Experience in software development life cycle
- Understanding of Microsoft SQL Server and Windows OS Leverage your technical skills to impact AVEVA’s global customer support in Calgary.
📌 Technical Support Engineer in Calgary
🏢 AVEVA
📍 Calgary