Step into a pivotal role as a Remote Technical Support Representative with a key SaaS partner company based in Canada. Utilize your technical troubleshooting and customer service skills to enhance user experience and resolve issues effectively. This remote position requires individuals with a Bachelor's degree in a STEM field and 1-2 years of relevant customer-facing experience.

You will be the first line of support for a mission-critical SaaS platform, responding to inbound requests, diagnosing problems, and collaborating with engineering teams for complex issues. Your input in improving processes and enhancing customer education will be vital. Respond to and triage inbound support tickets

- Troubleshoot SaaS configuration and platform-related issues
- Escalate complex technical issues to subject matter experts
- Communicate clearly with customers through a solution-oriented approach Bachelor’s degree in Technology, Engineering, or similar
- 1-2 years in technical support or SaaS workplace
- Basic knowledge of SaaS, databases, and HTML Become an essential part of a globally connected team that drives user satisfaction and support innovation.

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📌 Technical Supporter (Toronto)
🏢 Jobgether
📍 Toronto