We’re looking for an experienced Service Manager who knows how to run a busy shop, lead a good team and keep customers coming back.

If you’ve spent your career around heavy trucks, you already know what the job takes. Priorities change. Customers need answers. Techs need support. Parts need to be there when they’re needed. And at the end of the day, the work needs to get done properly and on time.

We’re looking for someone who can bring all of that together.

What You'll Be Doing:

You’ll take the lead on the day-to-day running of the service department, working closely with the technicians, customers and parts team to keep the shop moving.

That includes:

- Leading and supporting a team of licensed techs, apprentices and service staff

- Managing the daily shop schedule and assigning work based on priority and capacity

- Keeping jobs moving and dealing with issues before they become bigger problems

- Monitoring productivity, turnaround times and quality of work

- Making sure customers know where their trucks stand and what to expect

- Reviewing work orders, estimates and repair requirements

- Working with Parts to make sure the shop has what it needs

- Supporting technical troubleshooting when needed

- Making sure safety and quality standards are being followed

- Coaching the team, addressing performance issues and recognizing good work

- Keeping an eye on the numbers and making sure the department is performing

- Finding practical ways to make the shop run better





Who We're Looking For:

You don't necessarily need to have followed one specific career path to be successful here.

You do need to know the industry, understand the shop and know how to lead people.

Ideally, you'll bring:

- Experience in a heavy truck, commercial vehicle, fleet, transportation or heavy equipment environment

- Previous experience leading technicians or running a service department

- Strong knowledge of heavy-duty maintenance and repair

- A 310T Truck and Coach Technician licence is a robust asset

- The ability to earn the respect of experienced techs

- Strong customer service instincts—you can have a straight conversation with a customer when things don't go according to plan

- Good judgement and the ability to make decisions when the shop gets busy

- An understanding of labour hours, productivity, work orders and shop profitability

- A practical leadership style—you'll jump in when needed, but you also know how to let good people do their jobs

The Opportunity:

We're looking for someone who wants to run the shop like it's their own.

You'll have the responsibility that comes with the role, but you'll also have the ability to make decisions, support your people and have a real say in how the department operates.

If you've been around heavy trucks for a while and you're ready to take ownership of a service department—or you're already doing it and looking for the right next move—we should talk.

📌 Service Manager (Ottawa)
🏢 Important Company of the Sector
📍 Ottawa