Elevate customer engagement as a Loyalty and Retention Specialist with Bell in hybrid work mode. Focus on driving churn reduction and enhancing customer experiences for Wireline Residential Services.
As a crucial member of Bell's Wireline Loyalty & Retention Team, you will boost customer lifetime value by implementing churn-reduction strategies, enhancing product introduction, and managing end-of-life product transitions. Your key responsibilities encompass engaging existing customers and seamless technology upgrades across a diverse portfolio including Internet, TV, and Home Phone.
Key Responsibilities:



- Develop proactive engagement campaigns to reduce churn - Design launch strategies for new products and features - Manage communications for phasing out legacy products - Lead campaigns transitioning customers to fibre networks - Collaborate for frictionless customer upgrade experiences
Requirements: - University degree in Business, Marketing, or a related field - 3+ years in loyalty marketing or customer lifecycle management - Proven migration or technology transition management experience - Strong proficiency in MS Excel and PowerPoint - Exceptional interpersonal and communication skills
Deliver impactful loyalty strategies while enhancing customer experiences within Bell's vibrant working workplace.#J-18808-Ljbffr

📌 Loyalty And Retention Specialist At Bell (Winnipeg)
🏢 Bell
📍 Winnipeg