Application Deadline:07/02/2026Address:33 Dundas Street WestJob Family Group:Data Analytics & ReportingThis is a 16 month hybrid contract role in TorontoManager, Journeys Strategy & OptimizationRole SummaryThe Manager, Journeys Strategy & Optimization is responsible for developing and optimizing targeted, data-driven campaign strategies that enable Customer Lifecycle Management (CLM) journeys to deliver on key business objectives.This role acts as a critical bridge between Journey Owners and Campaign Strategy & Execution teams, translating lifecycle strategies, customer insights, and moments of need into clear, actionable contact strategies and campaign plans across channels.Working across multiple journeys (e.G., onboarding, mortgage renewal, investment adoption), the Manager ensures campaigns are effectively prioritized, orchestrated, and continuously optimized to drive measurable outcomes, including engagement, product adoption, primacy, and share of wallet.This position requires a strategic thinker with strong execution capabilities, deep expertise in customer segmentation and campaign design, and the ability to operate in a fast-paced, cross-functional environment.Key AccountabilitiesCampaign Strategy & PlanningTranslate journey strategies, roadmaps, and moments of need into targeted campaign strategies and actionable contact plansDefine segmentation approaches, targeting rules, and audience strategies aligned to journey objectivesDevelop multi-channel campaign strategies (email, digital, frontline, etc.) to maximize engagement and effectivenessEnsure campaign strategies align with journey priorities, lifecycle stages, and customer valueJourney Enablement & PartnershipPartner with Journey Managers and Senior Managers to understand journey objectives, customer experience intent, and key initiativesShape campaign strategies that support initiative delivery and drive business outcomesAct as a strategic advisor on customer engagement approaches across journeysEnsure campaign strategies are integrated into end-to-end journey plansOptimization & Performance ManagementDefine and track campaign KPIs aligned to journey outcomes (e.G., engagement, conversion, product adoption, incrementality)Analyze campaign performance to identify opportunities, gaps, and optimization leversLead test-and-learn initiatives, including A/B testing, sequencing strategies, and channel mix optimizationContinuously refine targeting, messaging,



and channel strategies to improve performanceChannel & Contact Strategy GovernanceManage and optimize contact strategy across campaigns and journeys to ensure alignment and prioritizationCoordinate communications to prevent overlap and deliver a consistent customer experienceOptimize channel mix and communication frequency to balance business performance and customer needsSupport the development and adoption of campaign strategy best practices and standardsCross-Functional CollaborationCollaborate with Campaign Strategy & Execution, Marketing, Analytics, Digital, and Channel teamsEnsure campaign strategies are clearly defined, actionable, and executableAlign cross-functional teams on priorities, timelines, and dependencies to support deliveryOperating Model & Continuous ImprovementContribute to the evolution of CLM campaign and journey operating modelsDevelop and refine frameworks, playbooks, and templates to support campaign strategy developmentPromote scalability, consistency, and efficiency across journeysIdentify opportunities to leverage advanced analytics, automation, and personalizationRisk & GovernanceEnsure campaign strategies comply with risk management frameworks, privacy standards, and regulatory requirementsIdentify and manage risks related to targeting, communications, and customer experienceQualifications & ExperienceExperience4–7 years of experience in marketing strategy, campaign strategy, customer lifecycle management, or consultingProven experience developing targeted, data-driven campaign strategies across multiple channelsStrong experience working in cross-functional environments supporting complex initiativesDemonstrated ability to use data and insights to inform decision-making and optimizationEducationPost-secondary degree in Business, Marketing, Finance, Commerce, or a related fieldMBA or advanced degree is considered an assetCore CapabilitiesCampaign strategy and contact planningCustomer segmentation and personalizationData-driven analysis and optimizationStakeholder collaboration and influenceStrategic thinking and structured problem-solvingCommunication and storytellingAbility to manage ambiguity and multiple prioritiesSalary :$69,000.00 - $129,000.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.Bmo.Com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Positive in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.Bmo.Com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.#J-18808-Ljbffr

📌 Manager, Journeys Strategy & Optimization - C$69,000 - C$129,000 A Year (Winnipeg)
🏢 BMO Financial Group
📍 Winnipeg