THE BUSINESS

We are Everyday Luxury™. It's what we do and how we do it — together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potentialina high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world — and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity. WithaGlobalSupportCampus in Vancouver and additional Support Office hubsin major cities across North America—includingToronto, New York,Los Angeles andSeattle—ourworkplace network is strategically designed tosupport our People and serve ourClientsa frictionlessexperience. So, you can do what you do best — with us. THE TEAM

The mission of theCustomer Departmentis todeeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels. THE OPPORTUNITY

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for seamlessly connecting physical and digital touchpoints around the client to deepen the human connection in every interaction. As the Senior Manager/Manager, Unified Client Experiences , you will play a pivotal role acting as the primary partner between Retail and Digital teams to drive the planning, operationalization, and execution of client-facing experiences that elevate service, empower stylists,



and create meaningful connections with clients across channels . With the skills you gain in this role, the opportunities are endless—from a rewarding career inCustomer to continued growth and development with Aritzia. THE ROLE

As the Senior Manager/ Manager, Unified Client Experiences , you will lead the team to: Design, develop, and operationalize creative client-facing experiences that strengthen client relationships, empower stylists, and seamlessly connect Retail and Digital. Partner cross-functionally to align priorities, build consensus, define requirements, and deliver a shared roadmap. Partner with subject matter experts across Retail and Digital to t ranslate client, stylist, and business needs into scalable experiences, processes, and tools that create a seamless end-to-end journey , Immerse yourself in Retail boutiques and experiences to understand client and stylist needs and inform experience design and adoption. Lead the launch, adoption, and optimization of new experiences through effective planning, stakeholder management, and change enablement. Establish measurement frameworks and leverage insights to evaluate impact and continuously improve experiences. THE QUALIFICATIONS

The Senior Manager/Manager, Unified Client Experience s has: Proven skills, certifications, education and/or experience in:

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📌 Digital - Senior Manager/Manager, Unified Client Experiences - aritzia (Vancouver)
🏢 OpenTalent
📍 Vancouver