About the RoleOur client is seeking a dedicated Customer Service Specialist to join their team in Kimberley. You will be the primary point of contact for customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction. This role requires a strong commitment to customer care and excellent communication skills. You will work within a supportive office setting, collaborating with colleagues to meet team goals and uphold company standards. This is an excellent opportunity for an individual passionate about customer advocacy and contributing to a positive brand reputation within Kimberley .Key ResponsibilitiesHandle incoming customer inquiries via phone, email, and in-person.Provide detailed information on products, services, and company policies.Resolve customer issues and complaints efficiently and courteously.Process orders, applications,
and service requests accurately.Maintain customer records and update account information as needed.Escalate complex issues to supervisors or relevant departments.RequirementsPrevious experience in a customer service role is essential.Excellent communication, listening, and interpersonal skills.Proficiency in using CRM software and office applications.Strong problem-solving abilities and attention to detail.Ability to work effectively within a team in an office setting.High school diploma or equivalent required.BenefitsCompetitive salary and performance incentives.Comprehensive medical aid benefits.Opportunities for career advancement.A positive and collaborative office culture.Located in Kimberley .#J-18808-Ljbffr