Permanent | Full-time | Monday to Friday | Availability outside regular working hours as required based on operational needs

Job Description

Reporting to the Customer Service Manager, the Customer Service Representative is responsible for processing and following up on orders, managing consumer complaints, and maintaining a high level of customer satisfaction across all our divisions in Canada and the United States.

Key Responsibilities

Manage the full order processing cycle, including order entry, follow-up, and issue resolution for strategic customers

Act as the main point of contact for assigned accounts, ensuring clear, timely, and professional communication

Collaborate with Logistics, Planning, and Operations teams to resolve issues and ensure delivery deadlines are met

Monitor account performance, identify recurring issues, and recommend process improvements

Handle customer inquiries and escalations professionally and in a timely manner

Provide courteous and professional customer service, demonstrating a robust sense of responsibility and accountability

Analyze, process, and appropriately respond to consumer complaint emails

Keep relevant departments informed of the root causes of complaints and follow the established process

Advantages and benefits offered

Employee discount on the product





Employee Assistance Program (EAP)

Teleworking

On-site parking

Benefits (medical and dental)

Knowledge and skills sought

High school diploma

Minimum of three (3) years of customer service experience (experience in a manufacturing environment is an asset)

Bilingual, both spoken and written (French and English), to ensure effective communication with various teams and customers

Experience working with an ERP system

Proficiency with Microsoft Office

Excellent communication skills and a customer-focused approachStrong active listening skills, with the ability to identify needs and ask the right questions

Collaborative mindset and strong interpersonal awareness

Strong stress management skills and the ability to remain calm in demanding situations

Demonstrated attention to detail, organization, commitment, and efficiency in completing tasks

Excellent interpersonal skills, diplomacy, and the ability to build and maintain trusting relationships with internal customers and suppliers

Ability to effectively manage multiple files simultaneously, set priorities, and maintain performance under pressure

Flexibility regarding work schedule to respond to urgent situations, when required

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📌 Customer Service Representative (Winnipeg)
🏢 Vegpro International
📍 Winnipeg